Privacy Policy

We may collect information including your name, business name, email address and phone number; information you provide when making an enquiry or requesting a quote; project and website information required to provide our services; billing and payment information (payments are processed through third-party payment providers, and we do not store full payment card details); website and technical information such as browser type, pages visited, approximate location and referring website; and login credentials or access information where required to manage your website.

We collect information directly from you through our website, enquiry forms, email, phone calls and meetings. We may also automatically collect certain technical information through cookies, analytics and similar technologies when you use our website.

• Respond to enquiries and provide quotes.
• Design, build and manage websites.
• Process payments and maintain financial records.
• Provide customer support and communicate with you.
• Improve our services, website and marketing.
• Comply with legal and regulatory requirements.

We may occasionally contact you about our services, offers or updates. Marketing communications will include an option to unsubscribe. You may opt out at any time by using the unsubscribe option or contacting us. We do not sell your personal information.

We may share personal information with trusted third-party providers where reasonably necessary to operate our business, including hosting and domain providers, email and website platforms, analytics and form providers, payment processors, and accountants and professional advisers. Some providers may operate or store information outside Australia. Where required by law, we take reasonable steps to ensure your information is handled appropriately. We may also disclose information where required or authorised by law.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. We retain information only for as long as reasonably necessary or where required by law. Financial records may be retained for the period required by applicable Australian tax and financial record-keeping laws. Where a data breach occurs that triggers obligations under applicable law, we will comply with those requirements.

Our website may use cookies and analytics technologies to improve functionality and understand how visitors use our website. You can disable or delete cookies through your browser settings, although some website features may not function correctly.

You may request access to personal information we hold about you or ask us to correct inaccurate information. For privacy enquiries, access requests or complaints, contact contact@pickard.com.au. We will review and respond to your request within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this Privacy Policy from time to time. The latest version will be published on this page with its effective date.